Day 1: 2026 Updates and Best Practices for CCM and RPM

Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services have become important components of modern healthcare delivery. However, as CMS continues to refine expectations around these programs, many organizations find themselves reconsidering whether their existing care-management workflows fully align with the guidance.

This webinar will review the framework behind CCM and RPM services, including patient eligibility criteria, care coordination requirements, documentation standards, and billing considerations. Healthcare professionals will explore how these programs are designed to function and where operational misunderstandings often arise.

Participants will also examine the role of remote patient monitoring technologies and how these tools can support ongoing patient management when implemented alongside appropriate clinical oversight and documentation practices.

For organizations currently operating CCM or RPM programs—or considering implementing them—this session provides an opportunity to reassess whether existing processes accurately reflect CMS guidance and operational best practices.

This session also sets the foundation for the follow‑up webinar on Principal Care Management (PCM), where attendees will explore how PCM differs from CCM and when it may be appropriate for patients with a single complex chronic condition.

This webinar benefits the following agencies:

• Hospitals and health systems
• Physician practices and specialty clinics
• Telehealth and remote patient monitoring providers
• Population health management programs
• Medical billing and revenue cycle departments
• Healthcare compliance teams

Who should attend?

• Physicians and medical directors
• Nurse practitioners and physician assistants
• Healthcare administrators
• Medical billing and coding professionals
• Compliance officers and regulatory specialists
• Practice managers overseeing care‑management programs

Day 2: Principal Care Management 101 and Best Practices for 2026

Principal Care Management (PCM) was introduced to address the needs of patients with a single high‑risk chronic condition requiring focused clinical oversight. While many healthcare organizations have become familiar with chronic care management programs, fewer have fully explored how PCM fits within the broader care‑management framework.

This webinar will examine the purpose and structure of PCM services, including patient eligibility requirements, documentation considerations, and billing codes associated with these programs. Participants will explore how PCM differs from CCM operationally and why understanding these distinctions is important when designing care‑management workflows.

Healthcare professionals will review how CMS guidance frames PCM services and how organizations may structure programs that support ongoing patient care while maintaining appropriate documentation and oversight.

As a follow‑up to the CCM and RPM webinar, this session provides a deeper discussion about how healthcare organizations can evaluate whether their care‑management programs appropriately reflect the distinctions between these services and the expectations surrounding them.

This webinar benefits the following agencies:

• Hospitals and health systems
• Physician practices and specialty clinics
• Population health management programs
• Healthcare compliance departments
• Medical billing and revenue cycle teams
• Care‑management program administrators

Who should attend?

• Physicians and clinical directors
• Nurse practitioners and physician assistants
• Healthcare administrators
• Medical billing and coding professionals
• Compliance and regulatory specialists
• Practice managers responsible for care‑management services